Frequently Asked Questions

Account


I cannot use my non-UK mobile number

If you try to register outside the UK, please type your number in the international format. Example:

USA +15201234567

Ireland +35312345678

If you still face issues, please send us an email containing your mobile number.


I have forgot my password

If you have forgot your password you can reset your password here. We will send you a secure link to login into your account. This link will be valid for 1hr


I didn't receive the email

If you cannot receive emails from us, first check the spam folder. Check your profile to make sure you have the correct email. In any other case, contact us.



Auctions


VAT duty

VAT duty will be added to your final auction price invoice total in accordance with the sales commission value

Excelsior Pigeon Ltd VAT reg no; 400 2092 66



How can I pay ?

We accept all major debit/credit cards and bank transfers


I have won a pigeon and need to arrange transport.

You have received details of the collection address for the pigeon. Please use those details to arrange transport.

If you haven't received our email contact support



Now that you have paid for your pigeon through Excelsior Pigeon Auctions, you can arrange collection directly or contact a courier of your choice to arrange delivery.


*****PIGEON COURIER – BOOKING INFORMATION****


High Flyers UK Couriers

Please arrange collection and delivery of your pigeons directly with the courier.


Contact Details

Telephone: 07887 781089


Website: www.highflyersukcouriers.com

Online bookings can be made 24 hours a day, 7 days a week.


Booking Information

Courier routes are generated every Monday at 1pm. Bookings made after this time may still be accommodated, subject to available space.


Telephone Booking Hours

Thursday to Sunday: 10am–4pm

Monday: 10am–1pm


Courier Prices

Scotland: £70


Aberdeenshire and Inverness are serviced once a month, with a designated meeting point at Inverness Football Club.


All Other Areas: £60–£65


Prices depend on collection and delivery locations.


Important: All courier bookings, arrangements and payments must be made directly with High Flyers UK Couriers, not Excelsior Pigeon.